Terms & conditions
Our commitment to you:
We try to represent the courses and retreats to you in a true and straightforward way. Where you are not happy with the service please tell us and we can normally resolve things. In any case, we would like you to write to us within 14 days of the end of the course or retreat (herein, ‘retreat’) with full details of your reason for writing. All retreats advertised by us are operated by Go Deer (herein, 'we' or 'the company'). Our address is Pool Farm, East Harptree, Somerset BS40 6DE
We strongly advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats.
The retreat cost includes the retreat fee, accommodation, tuition where applicable and all meals during your stay. Travel to the venue is not included in the price but if you are travelling by train we will give you free station transfers from the nearest station.
Special diets can be catered for, so please inform us of your requirements when booking your retreat. Participants must be over 16 years of age and all our retreats are non-smoking inside the premises. 16-17 year olds must be accompanied by an adult.
A non-refundable deposit of £100 is required for each retreat. (Sometimes we accept £50 to hold the place and the next £50 paid constitutes the remainder of the deposit.) Where the full retreat is paid for on booking, £100 of this amount is the deposit. This deposit is taken upon booking the retreat, with the remaining balance being due 12 weeks prior to the start of the retreat. If the retreat is booked less than 12 weeks in advance the deposit facility will not be available and the full amount will need to be paid when booking.
If you decide to reschedule from one retreat to another, it will be treated as a cancellation on your part and the ‘Refund Policy’ terms and conditions herein shall apply.
If you decide to cancel the retreat after paying the deposit, this deposit can be transferred to another retreat or another person (to be used within a 6 month period of the original retreat booked) but cannot be refunded. A rescheduling fee of £50 will apply.
If you have to cancel your booking, we operate the following scale of charges from the date we receive your cancellation in writing:
At least 56 Days before the booking begins – Deposit Only is chargeable
55-29 Days before the booking begins – 30% of full amount of booking is chargeable
28-15 Days before the booking begins – 60% of full amount of booking is chargeable
14-1 Day(s) before the booking begins – 100% of full amount of booking is chargeable
Depending on your reasons for cancelling, it may be possible to claim for a refund from your travel insurance. Contact them for details prior to booking.
Go Deer shall in no event be held liable for any loss or other damages including but not limited to special, incidental, consequential, or any other damages.